Contact & Support

Most issues are resolved instantly via Smart Coach inside the app. For billing, refunds, or privacy requests — use the options below.

Smart Coach (in-app)

All tiers

Open LTE.app and tap Smart Coach for instant AI-assisted help with installation, activation, and troubleshooting. Available 24/7.

Open App

Support Chat

Pro & Premium

Pro subscribers get responses within 24 hours. Premium subscribers get concierge support with priority response.

View support tiers

Refund request

All tiers

Used less than 10% of your data within 24 hours of purchase? You may qualify for a full refund. Review our refund policy.

Refund policy

Privacy & data requests

All tiers

For privacy questions or data requests, contact support@lte.app.

Common questions

How quickly will I get a response?

Smart Coach responds instantly. Pro support requests are answered within 24 hours. Premium requests within 4 hours on business days.

My eSIM is not activating — what do I do?

Open Smart Coach in the app and describe the issue. It will walk you through carrier settings, APN configuration, and device-specific steps. If that does not resolve it, tap "Still stuck? Chat with Luna" to continue with our AI support — Luna handles most issues directly and will connect you with our team if the situation genuinely calls for it.

Can I change my plan after purchase?

Plans cannot be changed after purchase as the eSIM provisioning begins immediately. You may qualify for a refund if you used less than 10% of your data within 24 hours.

I lost my QR code — can I get it again?

Yes. Open the LTE.app and go to your eSIM Vault. Your QR code is stored there and can be displayed again. Note: some carriers restrict re-scanning; contact support if you have issues.

For non-urgent inquiries you can also email support@lte.app.