Question 1

How do I contact LTE.app support?

Accepted Answer

Chat with Luna, our AI support assistant, directly on lte.app/support or in the app. Luna handles troubleshooting, refunds, and account questions.

Question 2

What is an eSIM?

Accepted Answer

An eSIM (embedded SIM) is a digital SIM built into your device. You download a cellular plan to it — no physical card, no swap needed. Supported by iPhone XS+, Samsung Galaxy S20+, Google Pixel 3+, and most 2020+ flagships.

Question 3

How do I activate my eSIM?

Accepted Answer

After purchase you receive a QR code. Go to Settings > Cellular > Add eSIM > Scan QR Code. Install at home over Wi-Fi before you travel — some countries restrict eSIM activation after arrival.

Question 4

Can I get a refund?

Accepted Answer

Unused eSIM (zero data used): full refund within 48 hours. Partially used (under 50% of both data and validity): prorated refund for the unused portion. Failed activation: full refund automatically. Chat with Luna on the Support page — most refunds are processed in under a minute.

Question 5

What are LTE Tokens?

Accepted Answer

LTE Tokens are the app reward currency. Earn them through daily check-ins, speed tests, and referrals. Apply them as a discount on eSIM purchases. Level 2 (1,000+ tokens) gives 2% off; Level 3 (5,000+ tokens) gives 5% off every plan.

Question 6

How does Flash Chat work without internet?

Accepted Answer

Flash Chat uses Bluetooth and WiFi Direct to connect nearby LTE.app users device-to-device — no internet, no cell signal required. Messages are end-to-end encrypted and auto-delete when the channel expires.

Question 7

What is eSIM Rescue?

Accepted Answer

eSIM Rescue lets nearby LTE.app users relay your eSIM activation when you have no internet connection. Open the app offline, send a Rescue request, and a nearby user with connectivity completes the activation on your behalf. This requires another LTE.app user to be within Bluetooth range — airport Wi-Fi remains the most reliable fallback when no nearby users are available.

Question 8

Does LTE.app store my personal data?

Accepted Answer

No email, phone number, or real name is ever collected. The app creates a secure anonymous device ID on first launch. Stripe handles payment processing — LTE.app never sees your card data.

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