Question 1

Can I use an eSIM in Austria?

Accepted Answer

Yes. LTE.app eSIMs work in Austria on compatible eSIM devices including most iPhones (XS and later) and many Android phones released after 2018. Check our device compatibility page for the full list.

Question 2

When should I install the eSIM?

Accepted Answer

Install the eSIM before you travel, but activate it once you arrive. You can install it at home over Wi-Fi — the data only starts counting when you land and the plan activates.

Question 3

What is the refund policy?

Accepted Answer

If you used less than 10% of your data and the plan is within 24 hours of purchase, you can request a full refund. Contact support via the app or visit our refunds page.

Question 4

Will my device work in Austria?

Accepted Answer

LTE.app plans use multi-network coverage. We recommend checking our device compatibility page and confirming your device supports eSIM before purchase.

Question 5

Can I transfer the eSIM to another device?

Accepted Answer

eSIMs are tied to the device they are installed on and cannot be transferred. If you get a new device, you would need a new plan.

Austria eSIM Plans

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